Appointment Deposit and Cancellation Policy

Effective from: 23rd August 2025

To ensure the smooth running of our clinics and reduce missed appointments, we require a deposit or advance payment for certain services at the time of booking.

Deposit/Appointment Payments

• Payment is required at the time of booking to secure appointments for selected services. This may be taken as a £15 deposit or full advance payment, as specified on the service page.
• This deposit either covers the consultation fee or is deducted from the total cost of your treatment, depending on the service booked.
  • Please refer to the relevant service page on our website for full details.
• Deposits/advance payments must be paid at the time of booking, whether online, in person or over the phone.
• Appointments without payment for these selected services will not be confirmed.

Changing or Cancelling Appointments

• Appointments requiring a deposit can be cancelled or rescheduled up to 24 hours before the appointment time using the link in your confirmation email or by contacting the pharmacy directly.
• Appointments requiring advance payment can be rescheduled up to 24 hours before the appointment time.
• If you reschedule within the required notice period, your deposit/advance payment will carry over to the new appointment.

Cancellations & No-Shows

• If you cancel within 24 hours of your appointment, or fail to attend, your deposit/advance payment will be forfeited.
• We are unable to offer deposit/advance payment refunds under any circumstances.

Arriving On Time

• Please arrive on time for your appointment. Our pharmacists often run back-to-back clinics and may not be able to accommodate late arrivals.
• Late arrival may result in a shortened appointment or being marked as a no-show, and your deposit/advance payment will not be refunded.

Policy Updates

• We reserve the right to update or amend this policy at any time.
• Any changes will be communicated through our website.